Software maintenance for DOFEMS

This service contract shall provide software maintenance, technical support services, and cyber security — maintenance of the system per Department of Defense (DoD) and Defense Health Agency (DHA) — guidance's and Risk Management Framework (RMF) for the Lab Management System (LMS) and all — associated software packaged to operate with or in support of the product known to the government as — DOFEMS as well as web services between the government's Spectacle Request Transmission System — {SRTS) order entry system to ensure the DoD Optical Fabrication Enterprise maintains operational — readiness to its beneficiaries. The DOFEMS Production Environment is live operational environment — installed on virtual servers located inside DoD Datacenters. The Test Virtual Machine Environment is a — non-production static environment installed and managed by DHA/DCOPS (Data Center Operations) — and maintained and used by the vendor and NOSTRA personnel to test and validate the systems — operational performance post modifications before deployment to the actual Production Environment. — The DOFEMS maintenance contract ensures system reliability, data integrity, cybersecurity compliance, — and uninterrupted lab operations.

This service contract shall provide software maintenance, technical support services, and cyber security — maintenance of the system per Department of Defense (DoD) and Defense Health Agency (DHA) — guidance's and Risk Management Framework (RMF) for the Lab Management System (LMS) and all — associated software packaged to operate with or in support of the product known to the government as — DOFEMS as well as web services between the government's Spectacle Request Transmission System — {SRTS) order entry system to ensure the DoD Optical Fabrication Enterprise maintains operational — readiness to its beneficiaries. The DOFEMS Production Environment is live operational environment — installed on virtual servers located inside DoD Datacenters. The Test Virtual Machine Environment is a — non-production static environment installed and managed by DHA/DCOPS (Data Center Operations) — and maintained and used by the vendor and NOSTRA personnel to test and validate the systems — operational performance post modifications before deployment to the actual Production Environment. — The DOFEMS maintenance contract ensures system reliability, data integrity, cybersecurity compliance, — and uninterrupted lab operations.